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15 Berkshire Road

(google map)

compensation: Compensation will be based on experience.
employment type: full-time

HR Knowledge is a rapidly growing, premier provider of payroll, benefits brokerage and HR consulting services to clients throughout New England. We offer a creative, fast paced environment that is challenging, stimulating and financially rewarding to individuals who are extremely client centric, highly motivated with a strong work ethic and initiative.

The Benefit Counselor is responsible for maintaining a high level of client satisfaction through their knowledge and expertise in the management of insurance benefits including COBRA, FSA, HRA and HSA’s.

RESPONSIBILITIES:
- Coordinates with the Client Account Managers regarding client benefits that include open enrollments, renewals, changes, and terminations for all benefit products
- Answers inquiries via phone or email to assist in enrollment
- Provides a consultative experience and communicates accurate answers regarding products
- Handles inquiries by communicating in a clear, concise, and confident manner to provide an excellent customer-service experience
- Works with internal business partners to achieve team goals and results for clients
- Responds to external client employee questions regarding benefits and claims
- Provides Benefit Administration support to Broker Only clients
- Manages the Benefit Support email box and provides timely response to inquiries
- Prepares Open enrollment timelines, Open enrollment memos and PowerPoints
- Creates and maintains Benefit FAQ email templates
- Maintains regular and punctual attendance
- Develops relationships with outside benefit vendors
- Prepares topics for client advisories relating to all ancillary benefits and coordinates with the Marketing team
- Maintains a good working relationship with insurance carriers and other outside representatives
- Develops excellent communications with internal team and provides assistance with plan administration
- Maintains awareness of market conditions, changes, and current legislation
- Acts as a subject-matter-expert to other Client Services team members on benefit topics
- Continues to educate oneself on areas of compliance in benefits as the opportunity arises
- Work on special projects as needed

QUALIFICATIONS:
- High School Diploma required; College degree preferred
- Equivalent relevant experience
- At least 2 years of previous Benefit experience
- Experience with ADP Workforce Now, and HRB is highly preferred, but not required
- Knowledge of Microsoft Office, particularly Excel, PowerPoint and Word
- Excellent organizational skills, a keen attention to detail, and strong administrative and analytical skills
- Reliable with a high degree of confidentiality and integrity
- Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines
- Personable, a good listener, and can effectively communicate with all staff and client types through both written and verbal means
- Works efficiently, both independently and as a member of a larger team
- Willing and flexible to help with any urgent issues that happen to arise at the company, even if they are outside the immediate scope of the role
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6847965317

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